Metropolitan France: 3 to 6 business days
Europe (Zones 1 to 4): 2 to 4 weeks
- Zone 1: Germany, Belgium, Netherlands, Luxembourg, Monaco
- Zone 2: Austria, United Kingdom, Spain, Portugal, Ireland, Italy
- Zone 3: Estonia, Hungary, Latvia, Lithuania, Czech Republic, Slovakia, Slovenia, Switzerland, Denmark, Poland, Sweden
- Zone 4: Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Malta, Norway, Romania
International: 2 to 4 weeks
- Zone 5: Canada, United States, Americas
- Zone 6: Asia, Arabia, Oceania, rest of the world
A confirmation email with a tracking number is sent when the package ships.
We ship goods to Europe, America, Africa, Asia, Oceania, and all over the world!
If you are ordering internationally, you may be subject to customs fees and delivery delays.
For EU countries, prices include standard VAT.
For UK customers, VAT is added at checkout and is not included in the retail price.
If you are not present to receive your order, it will be left in your mailbox.
Once an order has been placed, we are unfortunately unable to modify the delivery address.
However, you can change it for your next orders from the "Information" page, accessible from our website's homepage by clicking on your name.
We ship internationally!
Please note that the Lisa Billard store is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Please consult our terms of service for more information.
You can track your order by going to the "Order history and details" section, accessible from our website's homepage by clicking on your name.
Please ensure that all your information is correct before placing your order. If you have any questions, please contact us at support@lb14.com.
Once the order is confirmed, it is not possible to modify it.
Check your tracking number in the "Order History and Details" section, accessible from our website's homepage by clicking on your name.
If an item doesn't suit you, you can return it to us within 14 days. Items must be returned to us in a condition allowing them to be resold. That means in their original packaging, without stains or signs of wear, and not having been washed or worn (except for trying on).
Please contact our after-sales service from the contact page and select the "Returns and exchanges" section. Without a message from you, we will not be able to process your return request.